Change or cancel an order

If you wish to change or cancel an order contact our Customer Service team via the Contact Form or call us on 0845 224 8568 any time between 10am and 18pm Monday to Friday. Email messages are dealt with seven days a week. Please have the order number and date the order was placed to hand

Track your order

To check your order status, just click on the Log In link at the top of the page, sign in and then view "History and details of your orders"

You can view the messages at the bottom of the page to see the progress of your order.

You can send messages to our customer services from this page.

Your purchase history

To find out more information on your past orders, please click here to sign into your account.

Returns procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is unpacked. Returns should be made within 7 days and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.

To make a return

Use our online contact form to tell us about the product you want to return

Please include: order number, the reason for the return and whether you want a refund or a replacement.

We will email you back with instructions for returning by Royal Mail

You are responsible for the postage cost unless the goods is faulty.